Refund policy

OffGrid AI Toolkit – 30-Day Refund Policy

We want every customer to feel confident when ordering the OffGrid AI Toolkit. If the product doesn’t meet your expectations, we offer a straightforward 30-day refund policy.

To keep things fair for everyone and to prevent abuse, please review the guidelines below.

Eligibility for Refunds

You may request a refund within 30 days of your order date if:

  • The product arrives damaged.

  • The product does not function as described on our website.

  • You are unable to use the product due to a technical issue that we cannot resolve for you.

  • You simply aren’t satisfied, as long as the product is returned in its original condition.

Non-Refundable Situations

To protect the integrity of the software and prevent unauthorized duplication, we cannot issue refunds if:

  • The USB drive has been damaged, altered, or physically modified.

  • The device shows signs of tampering or attempted data extraction beyond normal usage.

  • The product was not returned (for physical orders).

  • The request is made after 30 days from the order date.

  • The order was purchased through a third-party reseller (only orders placed through OffGridToolKit.ai or OffGridAIToolkit.com are eligible).

Return Requirements

If you qualify for a refund:

  1. Contact us at support@offgridaitoolkit.com for an RMA number and return instructions.

  2. Return the USB drive in its original packaging, including all included materials.

  3. Once the return is received and inspected, the refund will be issued to your original payment method.

Customers are responsible for return shipping unless the product arrived defective or non-functional.

Technical Support Before Refund

We’re happy to help troubleshoot any issues you encounter. Many technical problems can be resolved quickly, including:

  • USB not launching

  • Local network access setup

  • Browser compatibility

  • Firewall guidance

  • Model loading issues

If we can’t resolve your issue, a refund will be processed as long as it meets the policy requirements.

Exchanges

If your item arrives defective or damaged, we will replace it at no cost. Simply contact support within 30 days.

Contact Information

OffGrid AI Toolkit
1530 E Williams Field Rd, Suite 201
Gilbert, AZ 85295
Email: support@offgridaitoolkit.com
Phone: 602-228-1282