We're Here to Help
If you have a question about setup, need technical support, or want to share feedback, our team is here to help. Every message is answered by a real person who cares about your experience. No bots and no endless ticket queues.
Ways to Reach Us
Use the form below or reach out directly. We monitor both channels daily.
General Inquiries
For partnerships, press, wholesale, and general questions
offgridaitoolkit@gmail.comResponse Time
We typically respond within 1 business day, often sooner
Mon – Fri, 9am – 5pm MSTYour information is kept private and will only be used to respond to your inquiry. We do not sell, share, or market to your contact details.
Our Research & Development Office
OffGrid AI Toolkit is designed, tested, and shipped from Gilbert, Arizona — right in the heart of the Southwest.
Quick Answers
Before you write in, check if your question is already answered below.
Does OffGrid AI require internet to work?
The offline AI and included Map Edition maps run locally without internet. Optional online features, including Image Studio, require an internet connection.
What computers is it compatible with?
Choose the Windows or supported Apple silicon Mac build for your laptop or desktop. Recommended RAM: 16GB for Optimized and 32GB for Advanced. Advanced on Mac requires at least 32GB. Use the USB-A or USB-C port that matches your selected drive; the Windows and Mac builds are not interchangeable.
Is there a subscription or recurring fee?
The offline ToolKit has no subscription. Core Edition is $149.00 and Map Edition is $249.00, each a one-time purchase.
How long does shipping take?
Free U.S. shipping. Orders typically ship within 1 to 2 business days, with estimated delivery in 3 to 7 business days. See our shipping policy for details.
Can I return it if it doesn't work for me?
We offer 30-day returns. Contact support before returning your order and review our return policy for conditions and instructions.
Do you offer bulk or wholesale pricing?
Yes, for orders of 5 or more units. Select "Bulk / Wholesale Pricing" in the contact form above and we'll send you a quote.